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Incorrect pay
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Leave not entered and pay has been processed
Error in the payroll and pay has been processed

Incorrect pay

Leave not entered and pay has been processed

If you have paid the employee ordinary hours instead of annual leave, then you can add the leave entry to the next pay and reduce the ordinary hours by the amount of the leave hours. The system will let you enter the correct dates even if it is in the past.

If you didn't pay them any hours for that day, then you can do a manual pay to enter the leave taken and process it when you are ready.

Alternatively, you can email the Helpdesk helpdesk@smartly.co.nz and they can make an adjustment in the background for you.

Error in the payroll and pay has been processed

Not connected to a bank – Calculator only service with no payday filing

You can call our Customer Support team on 0800 10 10 38 or email helpdesk@smartly.co.nz and ask to have the pay run opened so you can make the changes and re-process the pay.

Not connected to a bank – Calculator only service with payday filing

If the employees were not paid but a pay was processed in error in Smartly, you can call our Customer Support team on 0800 10 10 38 or email helpdesk@smartly.co.nz and ask to have the pay run opened so you can make the changes and re-process the pay.

If the employees were paid incorrectly, you can call our Customer Support team on 0800 10 10 38 or email helpdesk@smartly.co.nz and they can do a reversal and replacement pay for you that will correct the errors.

ANZ/BNZ/WESTPAC – Direct banking

You can call our Customer Support team on 0800 10 10 38 or email helpdesk@smartly.co.nz and they can do a reversal and replacement pay for you that will correct the errors.

Pay Early

You can call our Customer Support team on 0800 10 10 38 or email helpdesk@smartly.co.nz and they can do a reversal and replacement pay for you that will correct the errors.

ASB or one of the smaller banks

You can call our Customer Support team on 0800 10 10 38 or email helpdesk@smartly.co.nz and they can have the bank file stopped at the bank. Once the pay run is open you can make the changes and re-process the pay. 

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